India’s best Global Capability Centers do not succeed by chance. Behind their growth is a quiet but
powerful HR structure that turns talent into long-term business value. These GCCs are built with
people at the center, not just processes. Instead of hiring large teams quickly, they focus on building
the right skills, strong leadership, and a culture that helps employees grow with the company. This
approach is why India now hosts 1,900+ GCCs, employs over 1.9 million professionals, and
contributes more than $64 billion in annual revenue to global enterprises.
Many leading GCCs now use AI-based HR platforms to understand what skills employees have,
spot future gaps, and suggest role changes or project moves for the 41% of professionals whose
skills are not fully used yet. This makes sure talent does not sit idle and people get chances to grow
instead of feeling stuck.
Since 83% of GCCs are now investing in AI and digital skills, HR teams care more about how fast
someone can learn than how many years of experience they have. This approach helps graduates
grow faster, keeps teams future-ready, and allows companies to stay globally competitive while
operating at 40–60% lower costs than Western markets. As GCCs grow at 18–20% annually, strong people systems are no longer optional—they’re the
engine behind sustainable growth, engagement, and long-term value
These GCCs also track what matters every week how much value training creates, how diverse
teams are growing, and who is ready for leadership roles. This constant visibility helps leaders make
quick improvements instead of reacting too late. Compared to companies stuck in rigid silos, this
approach works better. In many Fortune 500 GCCs, 25–30% of roles are filled through internal
promotions, proving that a strong culture helps people grow and keeps the organization moving
forward.
AI and automation bring everything together. Routine work is increasingly automated, freeing teams
to focus on higher-value tasks like analytics, product development, and decision-making. Companies
using this approach see 25–30% productivity gains and avoid 20–30% cost overruns during scaleup. This is why GCCs are shifting from being cost centers to becoming innovation engines,
contributing to a market expected to cross $100 billion by 2030.
In simple terms, the secret behind India’s best GCCs is people-first design. When HR treats skills as
strategic assets and combines them with smart technology, GCCs don’t just support global
businesses they help lead them.